Strata Management Practice Standard
Strata Community Association (SCA) developed a Strata Management Practice Standard (SMPS), which Strata Management businesses who are SCA members are able to submit to in order to highlight their professional standing in the strata and community management industry.
A voluntary practice standard, the SMPS is for strata community management businesses, in relation to their own internal procedures as well as contractual relationships with strata communities.
Through an independent audited process, the SMPS recognises businesses that have developed and adhered to their documented internal processes. These are implemented to ensure best practice with regards to trying to improve client satisfaction and also to ensure proper internal business processes.
At the writing of this, only 15 Strata and Community Companies in Australia have committed to and subjected their business to the audit process and become Certified SMPS Strata management businesses.
Stratarama are very pleased to be a leader in this area, becoming the first (and to date, only) SMPS Certified Strata and Community Management Business servicing South Australian Strata and community titled properties.
We believe that along with maintaining our internal systems, processes and guides, by choosing to have these audited by third party auditors, as arranged by the Strata Community Association (SCA), we are able to provide confidence to our clients and those who may be seeking a change in management. Submitting to meet this certification highlights our commitment to be transparent and ethical in all our dealings both with our clients and also our team.
SMPS Certification we believe offers:
- peace of mind for existing and prospective clients knowing the business’s policies, procedures and accounts are audited annually
- a beneficial training tool for employees, providing employee certainty and promotes retention of our team
- provides a point of difference
In 2023, Stratarama were also the first South Australian Business to take the Respect Pledge. The SMPS certification and the commitment to the SCA respect pledge are just some ways in which Stratarama aim to show our commitment to clients and delivering upon our standards.
If you have any questions about strata management in Adelaide contact us at:
Want to read more resources about Strata & Strata Management? Check out our guides:
How are Strata Fees (levies) calculated?
Everything You Need to Know About Strata Fees in South Australia
