Kayla Neilson-Poole, Strata Community Manager

Kayla brings a strong and versatile background in customer service, client relationship management, and administration to the Stratarama team. With experience across fast‑paced, client‑focused environments, she has developed a reputation for being reliable, organised, and genuinely committed to delivering exceptional service.

Throughout her career, Kayla has excelled at building trusted relationships with clients, supporting them with clarity, empathy, and professionalism. She is skilled at managing competing priorities, staying calm under pressure, and ensuring every interaction is handled with care. Her strong communication skills, attention to detail, and approachable nature make her a valued point of contact for both clients and colleagues.

Kayla is motivated by creating positive experiences and contributing to a workplace where people feel supported and understood. She takes pride in being someone clients can rely on; whether they need guidance, reassurance, or simply someone who listens and responds thoughtfully.

Outside of work, Kayla enjoys staying active and connected to her community. She plays community AFL, keeps fit at the gym, and loves taking her dog out for long walks. Family and friends are an important part of life for Kayla, valuing the quality time she spends with the people who matter most.